Stephanie Queen Franco
Co-Founder of TriNet Global Innovations
Stephanie Queen Franco is a distinguished professional with a robust background in information technology, digital marketing, and healthcare. With over a decade of experience in customer service and business development, Stephanie drives innovation and operational excellence in her various roles.
Current Roles
Co-Founder of TriNet Global Innovations: Stephanie helps steer operations at TriNet Global Innovations, a subsidiary of FMY Corporation. The company provides top-tier help desk and service desk solutions in the Philippines, benefiting from Stephanie’s expertise in technology and digital marketing to enhance operational efficiency.
- Founder and CEO of QueenFranco Solutions Inc.: Stephanie leads this umbrella organization, which includes:
- Marq Healthcare Solutions: Founded in April 2022, Marq Healthcare Solutions enhances medical practice efficiency globally with exceptional virtual assistant services. The company manages tasks such as appointments, patient records, and insurance claims to streamline workflows and optimize medical service delivery.
- Queen Biz Digital Marketing: Established in November 2021, this agency focuses on creating customized digital marketing strategies to grow businesses. Stephanie’s deep understanding of current trends and strategies helps businesses increase brand awareness, drive traffic, and convert leads into sales.
Business Owner, SQ Franco Business Process Outsourcing: Since December 2019, Stephanie has supported small businesses as the sole proprietor, offering virtual assistance services. Her extensive experience in business development and customer service empowers entrepreneurs by managing administrative tasks, allowing them to focus on their core activities.
Professional Background:
Stephanie holds a Bachelor of Science in Nursing from Riverside College in Bacolod City, Philippines, and is pursuing her Master of Business Administration (MBA) in Marketing from California State University, San Bernardino, California, USA.
Awards:
- Innovative Leadership Award: Recognized for outstanding leadership and innovative strategies in the digital marketing and virtual assistance sectors.
- Excellence in Healthcare Solutions Award: Honored for exceptional contributions to improving medical practice efficiency through advanced virtual assistant services.
- Outstanding Business Development Professional: Celebrated for excellence in identifying and capitalizing on new business opportunities, driving substantial growth.
- Top Digital Marketing Strategist: Acknowledged for developing and implementing effective digital marketing strategies that significantly enhanced client business growth.
- Pioneer in Virtual Assistance Excellence: Awarded for pioneering efforts in advancing virtual assistant services and supporting small businesses with high-quality administrative solutions.
- Exceptional Customer Service Leader: Recognized for exceptional leadership in customer service and creating transformative client experiences.
- Dynamic Entrepreneurial Visionary: Honored for demonstrating visionary leadership and entrepreneurial spirit in building successful businesses across multiple industries.
- Trailblazer in Business Process Outsourcing: Celebrated for innovative approaches and exceptional results in business process outsourcing for small and medium-sized enterprises.
- Digital Innovation Award: Acknowledged for leveraging digital tools and technologies to drive business success and operational efficiency.
- Healthcare Virtual Assistance Excellence Award: Recognized for setting new standards in healthcare virtual assistance and delivering superior support to medical professionals.
Motivators and Style
Stephanie values practicality and focuses on achieving functional outcomes rather than aesthetics. She balances current satisfaction with future goals, adapting flexibly between leadership and collaboration. She excels in integrating diverse ideas, ensuring fair credit, and navigating both personal and others’ needs with fairness. Her approach combines intuitive understanding with hands-on experience to find effective solutions and practical applications.
Outside her professional pursuits, Stephanie is a dedicated Karatedo advocate, passionate traveler, and avid reader. Her commitment to excellence and extensive skill set make her a valuable asset in any business development or operational role.
Syron Mahinay
Co-Founder of TriNet Global Innovations
Syron Mahinay is a distinguished engineering professional and Co-Founder of TriNet Global Innovations. With a robust foundation in engineering project management, design, and aeronautical software, Syron excels in managing complex projects and delivering high-quality technical solutions.
Current Roles:
- Co-Founder of TriNet Global Innovations:
Syron plays a pivotal role in the management and strategic direction of TriNet Global Innovations, a subsidiary of FMY Corporation. The company specializes in providing top-tier help desk and service desk solutions in the Philippines. Syron’s expertise in engineering and technology enhances operational efficiency and drives innovation within the organization. - Engineering Consultant:
Syron provides expert consulting services, utilizing his extensive background in engineering project management and aeronautical software. He is renowned for his precise load and cost calculations, tooling adaptations based on verbal instructions and sketches, and conducting detailed experimental tests to support research and development.
Professional Background:
Syron Mahinay’s engineering experience includes working at MTP Lufthansa Technik Philippines Inc. from April 2012 to October 2013, where he adapted and modified tooling based on instructions and sketches, and conducted engineering tests to support research and design. He then worked at Singapore Airlines Engineering of the Philippines (SIAEP) from March 2013 to May 2014, where he was responsible for maintaining and inspecting aircrew flight equipment and managing planning, drawings, and documentation for aircraft service life parts.
Awards:
- Engineering Excellence Award: Recognized for outstanding achievements in engineering project management and design.
- Innovative Engineering Solutions Award: Honored for developing innovative solutions in aeronautical engineering and maintenance.
- Technical Leadership Award: Celebrated for exceptional leadership and mentorship in engineering projects.
- Excellence in Aeronautical Software Award: Acknowledged for contributions to the development and implementation of aeronautical software solutions.
- Outstanding Project Manager Award: Recognized for excellence in managing complex engineering projects and ensuring high-quality outcomes.
Motivators and Style:
Syron values precision and detail in his work, focusing on achieving technical excellence and effective project outcomes. He balances strategic vision with hands-on implementation, adapting flexibly to project needs and team dynamics. Syron excels at integrating technical knowledge with practical application, ensuring effective solutions and high standards of performance.
Outside of his professional endeavors, Syron is dedicated to continuous learning and development in the field of engineering. His commitment to excellence and technical expertise make him a valuable asset in engineering and project management roles.
Warlito Yu
Consultant at TriNet Global Innovations
Certified ITIL V3 Service Operation
Warlito Yu is a seasoned IT Consultant with over 20 years of experience as a Global IT Services Manager. He brings extensive expertise in designing and managing service desk models, including AI-driven solutions, across multiple languages and regions. As a certified ITIL V3 Service Operation professional, Warlito excels in IT service management, specializing in incident, fulfillment, knowledge, assets, change, configuration, and problem management.
Experience:
Global IT Services Manager
Various Global Companies
2003 – 2023
- Oversaw the implementation and optimization of diverse service desk models, including outsourcing, insourcing, offshore, and hybrid solutions.
- Managed the setup and operation of ITSM tools such as Remedy, ServiceEngine, and ServiceNow.
- Coordinated daily operations and large-scale projects, effectively aligning with organizational goals and key performance indicators.
- Led teams with a focus on productivity, development, and conflict resolution, enhancing overall efficiency and collaboration.
- Implemented cost-saving strategies through AI, automation, and self-service solutions, ensuring streamlined workflows and governance.
Skills and Specializations:
- IT Service Management (ITIL)
- System Engineering and Data Management
- People Management and Team Development
- Coordination and Project Management
- ITSM Tools: Remedy, ServiceEngine, ServiceNow
- Cost Optimization and Automation
Professional Approach:
- Adherence to ITIL Standards: Ensures rigorous compliance with ITIL service support and delivery processes.
- Simplification of Processes: Strives to simplify processes to reduce complexity and enhance efficiency.
- Customer-Centric Focus: Dedicated to improving customer experience and service delivery.
- Cost Efficiency: Leverages AI and automation to drive cost savings and operational excellence.
At TriNet Global Innovations, Warlito’s vast experience and strategic vision contribute significantly to optimizing our IT service operations and delivering exceptional results.
Join Us at TriNet Global Innovations
TriNet Global Innovations is ready to partner with you to meet your call center needs. Our focus on delivering exceptional customer experiences, leveraging a skilled workforce, and adopting best-in-class technologies and practices makes us the trusted choice for businesses seeking reliable and cost-effective call center solutions.
Learn more about how TriNet Global Innovations can transform your customer service operations.