TriNet Global Innovations
At TriNet Global Innovations, we are committed to revolutionizing the way businesses connect with their customers. Located in the heart of the Philippines, we provide top-notch call center solutions designed to meet the unique needs of businesses worldwide. Our mission is to deliver exceptional customer service and support, driving client satisfaction and operational excellence.
Our Services
At TriNet Global Innovations, we offer a comprehensive suite of services designed to support your business.
Inbound Call Handling
Providing customer support, order processing, inquiry handling, and helpdesk services.
Outbound Call Handling
Conducting telemarketing, lead generation, customer surveys, and follow-up calls.
Technical Support
Offering troubleshooting assistance, software/hardware support, and IT helpdesk services.
Sales Support
Assisting with sales inquiries, order processing, upselling, and cross-selling activities.
Multichannel Support
Ensuring omnichannel customer engagement via phone, email, chat, and social media platform
Why Choose Us
Digital Marketing
Utilizing social media, SEO, and content marketing to generate leads and boost brand visibility.
Networking
Building partnerships with business associations, industry forums, and trade shows to expand our client base.
Referral Program
Encouraging existing clients and partners to refer potential leads to our services.
Direct Sales
Proactively reaching out to potential clients with a dedicated team of sales representatives.
Who We Are
TriNet Global Innovations is a premier provider of outsourced call center services. Leveraging the Philippines’ skilled and English-proficient workforce, we offer a wide range of customer support solutions tailored to enhance your business operations. Whether you’re a small enterprise or a large corporation, our goal is to provide you with efficient, cost-effective, and scalable call center services that elevate your customer interactions.
Join Us at TriNet Global Innovations
TriNet Global Innovations is ready to partner with you to meet your call center needs. Our focus on delivering exceptional customer experiences, leveraging a skilled workforce, and adopting best-in-class technologies and practices makes us the trusted choice for businesses seeking reliable and cost-effective call center solutions.
Learn more about how TriNet Global Innovations can transform your customer service operations.
Our Team
Stephanie Queen Franco
Co-Founder of TriNet Global Innovations
Stephanie Queen Franco is a distinguished professional with a robust background in information technology, digital marketing, and healthcare. With over a decade of experience in customer service and business development, Stephanie drives innovation and operational excellence in her various roles.
Syron Mahinay
Co-Founder of TriNet Global Innovations
Syron Mahinay is a distinguished engineering professional and Co-Founder of TriNet Global Innovations. With a robust foundation in engineering project management, design, and aeronautical software, Syron excels in managing complex projects and delivering high-quality technical solutions.
Warlito Yu
Consultant at TriNet Global Innovations
Certified ITIL V3 Service Operation
Warlito Yu is a seasoned IT Consultant with over 20 years of experience as a Global IT Services Manager. He brings extensive expertise in designing and managing service desk models, including AI-driven solutions, across multiple languages and regions. As a certified ITIL V3 Service Operation professional, Warlito excels in IT service management, specializing in incident, fulfillment, knowledge, assets, change, configuration, and problem management.
FAQs
We offer a range of services including inbound and outbound call handling, technical support, sales support, and multichannel engagement. Our services are designed to cater to various business needs, ensuring high-quality customer interactions.
To receive a customized quote, please contact us directly via email at info@trinetglobalinnovations.com or call us at 925-300-1101. Our team will discuss your specific requirements and provide a tailored quote based on your needs.
Yes, we offer round-the-clock support to ensure that your customers receive assistance anytime they need it. Our 24/7 availability helps maintain high levels of customer satisfaction and operational efficiency.
We provide services to a diverse range of industries including e-commerce, healthcare, finance, technology, and telecommunications. Our expertise in these sectors enables us to offer specialized support that meets industry-specific requirements.
We adhere to strict data security protocols to protect client information. This includes implementing advanced security measures, complying with industry standards, and regularly reviewing our practices to ensure confidentiality and data integrity.
We adhere to strict data security protocols to protect client information. This includes implementing advanced security measures, complying with industry standards, and regularly reviewing our practices to ensure confidentiality and data integrity.
We utilize state-of-the-art telecommunications systems, CRM software, and IT infrastructure to deliver top-quality services. Our technology investments ensure efficient operations and seamless customer interactions.
Our quality assurance processes involve rigorous monitoring and evaluation of service performance. We continuously assess our operations to ensure adherence to client protocols and implement improvements where necessary.
Our onboarding process includes an initial consultation to understand your needs, setting up the required systems and processes, and providing training for our team. We ensure a smooth transition and continuous support throughout the onboarding phase.
If you have any complaints or issues, please contact us directly. We take customer feedback seriously and will work promptly to address any concerns and resolve issues to your satisfaction.
Client Testimonials
Ready to Transform Your Customer Service Experience?
At TriNet Global Innovations, we’re committed to delivering top-notch call center solutions tailored to your business needs. Whether you’re looking to enhance customer support, streamline operations, or boost sales, we have the expertise and technology to help you succeed.
Schedule a Free Consultation Today!
Click below to book a free, no-obligation consultation with our experts. We’ll discuss your specific requirements, explore how our solutions can benefit your business, and provide insights into how we can help you achieve your goals.
Request a Custom Quote
Need a detailed quote? Fill out our quick form to receive a personalized quote based on your unique needs. Our team will get back to you promptly with all the information you need.
Contact Us Directly
Have immediate questions or need assistance? Feel free to reach out to us at:
Phone: +44 (077) 2433 3080
Email: info@trinetglobalinnovations.com
Let’s work together to elevate your customer service and drive success for your business!